HYCOW / iOS
Help & support
Start a workout, restore a purchase or find a familiar setting. Answers to common questions are here.
Updated · 2026-10-23
Contact the developer ↗Which workouts are free?
All focused workouts are free and unlimited. You can use 5 full workouts across all difficulties for free, then make a one-time purchase for unlimited full workouts and every poster style. The first poster style is free. See the purchase page and Apple's confirmation for the current price.
When does a full workout count?
A use is counted when you complete step 3 and enter step 4. Leaving before then does not count; leaving after then does. Pausing, resuming or reopening the same workout never counts twice. You can finish your fifth workout. After the allowance is used, the purchase page appears when you start another new full workout.
I already purchased. Why am I seeing the purchase page?
Check that the App Store uses the Apple Account used for your purchase. Connect to the internet and open Profile → HYCOW Plus → Restore purchases. Restoration does not charge you again. If access is still missing, reopen the app and try again, or email us below.
Does the purchase renew? How can I request a refund?
HYCOW Plus is a one-time lifetime purchase, not a subscription, and does not renew automatically. Apple handles refunds. You can request one at reportaproblem.apple.com; Apple decides whether to approve it. Restore purchases does not refund or cancel a purchase.
Can I restore records on another device?
You can restore lifetime access with the same Apple Account. Workout records are local, and restoring purchases does not restore records. HYCOW has no developer-operated cloud sync. The workout data directory is excluded from system backups. Do not rely on system backups to transfer workout records. Avoid deleting the app as a troubleshooting step because you may lose records.
Does clearing data reset my free allowance?
No. Profile → Clear all data removes workout records, badges, nickname, settings and active workouts, but retains the full-workout usage count and does not cancel lifetime access. Delete saved or shared posters separately from their destinations.
Why is music silent, or my workout paused?
Check the workout's music toggle, media volume, silent mode and Bluetooth output. Calls, audio interruptions, locking the screen or switching apps may pause a workout. Follow the on-screen prompt to resume. HYCOW does not automatically count exercise repetitions; advance manually after completing the exercise shown.
How do I report a problem?
Please email your app version, iPhone or iPad model, iOS or iPadOS version, steps to reproduce the issue and what you expected to happen. If useful, attach a screenshot with personal details hidden. Do not send passwords, verification codes or full payment details.
Contact us
For help with HYCOW or questions about personal information, email the HYCOW developer below. Never send Apple Account passwords, verification codes or bank card details.
cx302681871@gmail.comHYCOW developer